Resume

Developed and maintained defect databases for known issues.
Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
Advised developers on problems with databases, performance and other issues.

Utilized diverse research techniques and online or published data collection tools to amass key information and statistics, supporting business objectives.
Recorded accurate respondents’ answers during interviews for future reference.
Utilized specialized SPSS to capture and process data.
Assembled reports and presentations to share insights and recommendations with stakeholders.

Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help companies evolve and grow.
Maintained key performance indicators and acceptable performance levels to support assigned customer base.
Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Developed survey instruments to perform program evaluations and increase product knowledge
Identify functional improvement opportunities and barriers, and create next steps for implementation

University of Michigan, Dearborn-Bachelors in Business-Digital Marketing, December 2020

Microsoft Suites, Adobe Creative Cloud, Tableau, SPSS, Qualtrics, Google Analytics Certified and more…